“Our teams are continuing the work of reuniting customers with their bags.” We have no updates or adjustments to share regarding Friday’s schedule,” the company said. “We continue to operate a reduced schedule by flying roughly one-third of our schedule through Thursday, as of now. “fter days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up.”Īsked for comment on its rivals’ initiatives, Southwest told the Guardian in an email this morning: “We can’t comment on other airlines.” He blamed cancelations on cold temperatures across the US, claiming they affected flight paths. “I’m truly sorry,” Southwest’s chief executive, Bob Jordan, said in a video on Tuesday. “That is just part of our business model.” “Southwest is unique in the industry in that we don’t have codeshare partners,” a Southwest spokesperson told CNN. The airline does not rebook passengers on competing airlines, according to CNN.Īs Southwest does not have agreements with other carriers that would permit rebooking on rival airlines, this limits customers’ options. Southwest’s rebooking policy worsened customers’ plight. There were numerous accounts of hours-long lines, days-long delays, overflowing baggage claims and teary Southwest agents who were contending with livid customers. The cancelations waylaid thousands of flyers over the holiday weekend and into this week, with no clear path for returning home. While many airlines saw cancelations due to a historic winter storm that brought blizzard-like conditions to much of the US, Southwest cancelled numerous flights in areas such as southern California that were not reeling from inclement weather. Southwest’s descent into logistical chaos started on Thursday 22 December. Federal authorities said they would investigate the transit meltdown. On Wednesday, Southwest cancellations numbered 2,510. As of Thursday night, the flight tracking website listed 39 flights scheduled for Friday that had been canceled. ![]() ![]() Southwest axed 2,363 flights on Thursday, far eclipsing any other carrier, data from indicates. Spirit, meanwhile, was waiving “modification changes or fare difference” between dozens of cities through 3 January, the news outlet said. Frontier Airlines reportedly said that it limited its top fares to “pre-disruption levels”. Alaska Airlines, which told Axios that it already had price ceilings in place, will also cut fares in certain cities.
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